ANALYTICS

ANALYTICS

Customer insights your team can act on

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ANALYTICS

Identify real-time emerging trends

Detect new ticket categories as soon as they surface so you’re always on the pulse of customers concerns and sentiment. Then use trend data to make more informed staffing and scale decisions for your team.

  • Slice and dice across themes & categories
  • Analyze ticket trends by time periods
  • Scale support teams with confidence

Identify real-time emerging trends

Detect new ticket categories as soon as they surface so you’re always on the pulse of customers concerns and sentiment. Then use trend data to make more informed staffing and scale decisions for your team.

  • Slice and dice across themes & categories
  • Analyze ticket trends by time periods
  • Scale support teams with confidence

Prioritize by revenue impact

Connect your CRM with AptEdge and analyze revenue risk across themes. Pair that data with sentiment score and prioritize your support teams for better customer retention.

  • Integrate with revenue data sources
  • Sort ticket categories by revenue risk
  • Sort tickets by sentiment score

Prioritize by revenue impact

Connect your CRM with AptEdge and analyze revenue risk across themes. Pair that data with sentiment score and prioritize your support teams for better customer retention.

  • Integrate with revenue data sources
  • Sort ticket categories by revenue risk
  • Sort tickets by sentiment score

Share findings with your team

Prepare a Voice of Customer (VOC) report for your next executive meeting in minutes. Easily share insights from customer support across the company for more successful products and happier customers.

  • Build VOC reports in minutes
  • Help developers prioritize by impact
  • Inform what features to optimize next

Share findings with your team

Prepare a Voice of Customer (VOC) report for your next executive meeting in minutes. Easily share insights from customer support across the company for more successful products and happier customers.

  • Build VOC reports in minutes
  • Help developers prioritize by impact
  • Inform what features to optimize next

Protect your bottom line

Protect your bottom line
Protect your bottom line

Built for your workflow

WORKFLOW

Collaborate to solve complex cases

For support managers

BOOST

Efficiency and automation at the frontlines

For support agents

Turn insights into action

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