BOOST

Resolve tickets fast at the frontlines

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Work in the tools you already use

AptEdge integrates into your ticketing tools to resolve support tickets more efficiently. Access convenient help documentation inside your everyday workflow and get set up in less than 10 minutes.

Work in the tools you already use

AptEdge integrates into your ticketing tools to resolve support tickets more efficiently. Access convenient help documentation inside your everyday workflow and get set up in less than 10 minutes.

Automate what slows you down

Sophisticated machine learning analyzes millions of tickets in real-time to give you the information you need, right when you need it. Automate the mundane so you can focus on helping customers instead of crawling through your checklist.

  • Receive suggested Edges for help documentation
  • Categorize & analyze sentiment automatically
  • Get instant visibility into similar ticket solutions

Automate what slows you down

Sophisticated machine learning analyzes millions of tickets in real-time to give you the information you need, right when you need it. Automate the mundane so you can focus on helping customers instead of crawling through your checklist.

  • Receive suggested Edges for help documentation
  • Categorize & analyze sentiment automatically
  • Get instant visibility into similar ticket solutions

Collaborate with your crew

Don’t waste time tracking down siloed information across colleagues. Add new tickets to existing Edges and easily access shared findings in a central location. Tickets in complex Edges are automatically escalated to managers.

  • Access templates for simple resolutions
  • Comment directly with colleagues in context
  • Review escalation status at a glance

Collaborate with your crew

Don’t waste time tracking down siloed information across colleagues. Add new tickets to existing Edges and easily access shared findings in a central location. Tickets in complex Edges are automatically escalated to managers.

  • Access templates for simple resolutions
  • Comment directly with colleagues in context
  • Review escalation status at a glance

Efficient resolution for happier customers

Built for your workflow

WORKFLOW

Collaborate to solve complex cases

For support managers

ANALYTICS

Review trends and sentiment in real-time

For support executives

Give support tools a boost

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