About AptEdge
We're operators and engineers who built support AI for the tickets that don't have easy answers, the complex, multi-system problems that reach your senior engineers.
The earned-autonomy layer for modern B2B support
AptEdge resolves the technical support tickets general-purpose AI breaks on, the multi-step, version-aware, cross-system tickets where the hardest 20% consume 80% of the budget. And it earns the right to resolve them the way a new hire does: proving itself on your evidence, one category at a time.
Every AptEdge agent follows your runbook, written in plain English: how to research an issue, when to reply, when to escalate to a human. It starts by drafting internal notes your team rates, graduates to customer-facing responses only after it clears your quality bar, and runs under a single-click kill switch the whole way.
We meet agents where they work (Salesforce, Zendesk, Slack, and more), unify knowledge across silos, and ground every response in your product truth, not generic model guesses. Headquartered in the San Francisco Bay Area, we partner with global enterprises that treat support quality as a growth lever, not a cost center.
CEO
Kusal is the CEO of AptEdge, responsible for the company's growth, go-to-market strategy, and global expansion. He brings two decades of experience building and scaling revenue organizations in B2B SaaS. He previously served as Chief Revenue Officer at Planhat, and before that spent over a decade at Meltwater, where he rose to lead enterprise sales across the Americas. Kusal received his degree in Applied Economics & Management from Cornell University.
Founder
Aakrit is the Founder of AptEdge, responsible for the company's product vision and technology. He previously served as VP of Product at Applitools (acquired), and before that led the APM product at AppDynamics (acquired by Cisco). Earlier in his career, Aakrit was a Senior Staff Software Engineer at Salesforce. Those experiences shaped AptEdge's approach to resolving complex support issues. Aakrit received his degree in Computer Science from the University of Chicago.
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