About AptEdge
We're operators and engineers who built support AI for the tickets that don't have easy answers, the complex, multi-system problems that reach your senior engineers.
Support AI that earns the right to act on its own
General-purpose AI breaks on the tickets that matter most: multi-step, version-specific, cross-system issues where the hardest 20% eat most of the budget. AptEdge is built for those. It earns autonomy the way a new hire would: proving itself on real cases, one category at a time.
Every agent follows a runbook you write in plain English: how to research, when to reply, when to escalate. It starts with internal drafts your team rates, moves to customer-facing replies only after clearing your bar, and stays behind a kill switch the whole way.
We meet agents where they work in Salesforce, Zendesk, Slack, and more, and pull knowledge out of silos, and ground every answer in your product truth. Based in the San Francisco Bay Area, we work with enterprises that treat support quality as a retention lever, not a line item to cut.
CEO
Kusal is the CEO of AptEdge, responsible for the company's growth, go-to-market strategy, and global expansion. He brings two decades of experience building and scaling revenue organizations in B2B SaaS. He previously served as Chief Revenue Officer at Planhat, and before that spent over a decade at Meltwater, where he rose to lead enterprise sales across the Americas. Kusal received his degree in Applied Economics & Management from Cornell University.
Founder
Aakrit is the Founder of AptEdge, responsible for the company's product vision and technology. He previously served as VP of Product at Applitools (acquired), and before that led the APM product at AppDynamics (acquired by Cisco). Earlier in his career, Aakrit was a Senior Staff Software Engineer at Salesforce. Those experiences shaped AptEdge's approach to resolving complex support issues. Aakrit received his degree in Computer Science from the University of Chicago.
Walk through a tailored demo, from your integrations to resolution workflows.
