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WhitepapersInstant issue resolution & AI assistance for technical support teams
See why top brands in cybersecurity, cloud computing, and data analytics rely on fast, accurate solutions.
B2B products need agile support.
AptEdge connects customer issues to engineering insights.
FOR TECHNICAL SUPPORT LEADERS
Your AI support co-pilot
Efficient scaling without adding headcount
Find & Fix
Empower customers with in-product answers, reducing tickets.
Research & connect
Seamless access to validated knowledge from Jira, Slack, Confluence & other systems
Understand & respond
Deliver accurate support with AI fine-tuned for each case
Capture & scale
Turn every resolved case into trusted knowledge scaling support quality
For B2B support engineers
The AI support co-pilot
Solve complex issues quickly with full context
Find & Fix
Quickly solve complex cases with full product context.
Research & connect
Unified insights from all tools—Jira, Confluence, SharePoint, and more.
Understand & respond
Generate accurate responses with context-driven AI.
Capture & scale
Build knowledge instantly with one-click capture.
For your customers
The only trusted AI Support Engineer
Give them support where they work, when they need it
Find & Fix
Instant answers in-product, powered by real-time engineering insights.
Research & connect
Access reliable, up-to-date knowledge in one place.
Understand & respond
Get fast, context-based guidance tailored to your customers’ actions.
Capture & scale
See smarter answers with each interaction.
Frequently Asked Questions
How does AptEdge improve support right now?
AptEdge consolidates knowledge from multiple systems, delivering real-time, context-aware solutions either through embedded self-service or integrated ticketing. This leads to faster resolutions for your team and instant help for your customers.
What is ticketless support?
Ticketless support means resolving customer issues directly within the product. AptEdge blends in-product solutions with traditional ticketing to ensure fast, seamless problem-solving.
How much time will AptEdge save?
AptEdge can reduce resolution times by up to 40%, enabling real-time support through embedded self-service and integrated systems.
Go ticketless with seamless product support
Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.
"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”
Jim Fischer
VP of Customer Support
"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."
Chris Slaugh
VP of Global Customer Support
"The future...is more like a ubiquitous support experience...You get the help you need just in time...."
Steve Kennedy
VP of Customer Success
"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."
Jim FischeR
VP of Customer Support
"Pre-AptEdge, it was taking 6 months to get onboarded, trained, and hitting productivity targets. Used AptEdge to go from 6 months to 2 months."
Chris Slaugh
VP of Global Customer Support
AptEdge Insights
Learn more about AI Support Engineering today.
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