Pilot
Prove value on a defined queue with assist mode and clear success metrics.
- Assist drafts with citations
- Core CRM + knowledge connectors
- Success metrics on escalations and quality
Pricing
Pricing for B2B technical support AI
Custom enterprise packaging based on your stack, volume, and autonomy goals. Talk to sales for a tailored plan.
AptEdge is sold as enterprise software for complex support orgs. We align packaging to Salesforce, ServiceNow, or Zendesk deployments and the outcomes that matter: fewer engineering escalations, faster resolution, and grounded answers.
Packaging overview
Growth
Expand earned autonomy across more ticket types as quality holds.
- Assist + autonomous resolution controls
- Knowledge gap analysis workflows
- Broader connector coverage
Enterprise
Full-stack B2B technical support AI with security, SSO, and scale.
- SOC 2 Type II posture and tenant isolation
- SSO and enterprise admin controls
- MCP Server and advanced workflow options
Common questions
Is AptEdge priced per seat or per ticket?
Packaging is tailored to your support org, ticketing volume, and product scope. Most enterprise teams start with a platform package plus connectors, then expand autonomy as quality metrics prove out.
Do you offer a free trial?
We run scoped pilots and proof-of-value engagements so teams can measure escalation reduction and resolution quality on real queues before full rollout.
What is included in enterprise pricing?
Typical packages include Support Engineer Assist, autonomous response controls, knowledge gap analysis, CRM connectors, security controls, and onboarding. Exact scope is confirmed in a demo conversation.
Get a tailored quote
Share your CRM, ticket volume, and escalation goals. We will map packaging to your B2B technical support AI rollout.
Book a demo