Enhancing Agent Time to Productivity

Now our brand new analysts come on board and they hit that time to productivity number within two months. So that’s almost 70% improvement in our time to productivity.

Chris Slaugh / Former VP, Global Customer Support

75%

Improvement to Analysis Time

67%

Improvement to Time to Productivity

12%

Improvement to Resolution Time

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1,600+

global customers

 

120+

 

countries

2M+

 

end users

600+

employees

Our vision: Go ticketless

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, in their moment of need. Friction-free product support.

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