How Sumo Logic Automated 90% of Labor in Solving Technical Support Issues

With AptEdge, the end value is that Sumo Logic’s customers are getting a much better experience, and that drives consumption. The more they use our product, the more value they get, and the more they stay with us over competitors.

Steve Kennedy / VP of Customer Success

90%

Reduction in Resolution Time

Our vision: Go ticketless

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, in their moment of need. Friction-free product support.

See seamless support