Create an Edge, then add knowledge base articles that your agents can access to resolve tickets faster from within their ticketing system. Include resolution steps, templates and a central location for collaborative comments.
Create an Edge, then add knowledge base articles that your agents can access to resolve tickets faster from within their ticketing system. Include resolution steps, templates and a central location for collaborative comments.
Your team is constantly bombarded with new support tickets, but you can route them all to resolution with streamlined escalations. Merge duplicate tickets, then reassign the complex, high-priority Edges to product experts for added context and insight.
Your team is constantly bombarded with new support tickets, but you can route them all to resolution with streamlined escalations. Merge duplicate tickets, then reassign the complex, high-priority Edges to product experts for added context and insight.
Customer satisfaction hinges on great products, but disorganized bug reporting slows developers down from fixing issues fast. Prioritize and package Edges for developers in Jira with full context and simple replication steps for quicker resolution and happier customers.
Customer satisfaction hinges on great products, but disorganized bug reporting slows developers down from fixing issues fast. Prioritize and package Edges for developers in Jira with full context and simple replication steps for quicker resolution and happier customers.
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