Take your support workflow from chaos to clarity

AptEdge brings intelligent collaboration and advanced machine learning into your Zendesk or Service Cloud workflow

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Direct Integration with
Zendesk + Service Cloud

Zendesk logo
Salesforce logo

A smarter way to review,
manage and analyze your
support tickets

SSO LOGIN ISSUES

32 tickets

14 customers

3 solutions

MORE LOGIN ISSUES

64 tickets

14 customers

2 solutions

ANOTHER DASHBOARD ISSUE

10 tickets

3 customers

1 solution

SLUGGISH DASHBOARD ISSUES

14 tickets

7 customers

1 solution

AI-powered ticket categorization, sentiment analysis and grouping

For support agents

Intelligent collaboration across support and engineering

For support managers

Built-in customer cost-risk analysis and trend detection

For support executives

Direct Integration with
Zendesk + Service Cloud

A smarter way to review,
manage and analyze your
support tickets

SSO LOGIN ISSUES

32 tickets

14 customers

3 solutions

MORE LOGIN ISSUES

64 tickets

14 customers

2 solutions

ANOTHER DASHBOARD ISSUE

10 tickets

3 customers

1 solution

SLUGGISH DASHBOARD ISSUES

14 tickets

7 customers

1 solution

AI-powered ticket categorization, sentiment analysis and grouping

For support agents

BOOST

Efficiency for the frontlines

Link related tickets into Edges

Resolve simple tickets even faster

Access existing support documentation and response templates in each Edge for faster resolution and better collaboration.

Automatically categorize incoming tickets inside your existing tools with machine learning, then surface similar tickets into groups called Edges.


For support agents

Link related tickets into Edges

Access existing support documentation and response templates in each Edge for faster resolution and better collaboration.

Resolve simple tickets even faster

Automatically categorize incoming tickets inside your existing tools with machine learning, then surface similar tickets into groups called Edges.


For support agents

WORKFLOW

Collaborate to solve complex tickets

Streamline bug reporting for engineers

Escalate challenging tickets within support

Easily identify Edges with bugs and send them to engineering in Jira for fast case resolutions.

Share unresolved Edges with managers or product specialists for added expertise on challenging tickets.


For support managers

Streamline bug reporting for engineers

Easily identify Edges with bugs and send them to engineering in Jira for fast case resolutions.

Escalate challenging tickets within support

Share unresolved Edges with managers or product specialists for added expertise on challenging tickets.


For support managers

ANALYTICS

Review trends and sentiment in real-time

Prioritize customers by revenue risk

Review trends for better product insights

Identify emerging ticket categories and provide feedback on product enhancements for your next executive meeting.

Get a complete picture of overall customer sentiment and the revenue risk. Filter by specific customers or categories for immediate prioritization.


For support executives

Prioritize customers by revenue risk

Identify emerging ticket categories and provide feedback on product enhancements for your next executive meeting.

Review trends for better product insights

Get a complete picture of overall customer sentiment and the revenue risk. Filter by specific customers or categories for immediate prioritization.


For support executives

Save time with smarter support

Streamline categorizing tickets, finding solutions and capturing bugs for your team.

Save up to

15 hrs / mo

100 tickets / mo

500 tickets / mo

2,000 tickets / mo

10,000 tickets / mo

100 tickets / mo
500 tickets / mo
2,000 tickets / mo
10,000 tickets / mo

Put your tickets in order

Get started

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