AptEdge helps support teams detect emerging trends to prevent customer escalations
AptEdge was founded on the belief that as companies scale with more features and faster releases, Support organizations require higher efficiency at managing issues and escalations that result from continuous product updates. We analyze support tickets and apply machine learning to maximize support efficiency. With AptEdge, we provide Support teams gain an edge to work faster in just 2 minutes.
Identify categorizes and sentiment on 1000s of tickets in minutes using Machine Learning
Detect emerging trends in real-time to collaborate and prioritize issues
Resolve Tickets Faster
Accelerate ticket response workflow with instant visibility into related solutions
Create a better customer experience.
Our product makes Support teams more efficient by providing a platform to automate ticket analysis, detect emerging trends that lead to escalations, and accelerate ticket response through intelligent workflows. We integrate in just 2 minutes to provide immediate value.