Take your support workflow from chaos to clarity
AptEdge brings intelligent collaboration and advanced machine learning into your Zendesk or Service Cloud workflow
Direct Integration with
Zendesk + Service Cloud
A smarter way to review,
manage and analyze your
support tickets
SSO LOGIN ISSUES
32 tickets
14 customers
3 solutions
MORE LOGIN ISSUES
64 tickets
14 customers
2 solutions
ANOTHER DASHBOARD ISSUE
10 tickets
3 customers
1 solution
SLUGGISH DASHBOARD ISSUES
14 tickets
7 customers
1 solution
AI-powered ticket categorization, sentiment analysis and grouping
For support agents
Direct Integration with
Zendesk + Service Cloud
A smarter way to review,
manage and analyze your
support tickets
BOOST
Efficiency for the frontlines
Link related tickets into Edges
Resolve simple tickets even faster
Access existing support documentation and response templates in each Edge for faster resolution and better collaboration.
Automatically categorize incoming tickets inside your existing tools with machine learning, then surface similar tickets into groups called Edges.
For support agents
Link related tickets into Edges
Access existing support documentation and response templates in each Edge for faster resolution and better collaboration.
Resolve simple tickets even faster
Automatically categorize incoming tickets inside your existing tools with machine learning, then surface similar tickets into groups called Edges.
For support agents
WORKFLOW
Collaborate to solve complex tickets
Streamline bug reporting for engineers
Escalate challenging tickets within support
Easily identify Edges with bugs and send them to engineering in Jira for fast case resolutions.
Share unresolved Edges with managers or product specialists for added expertise on challenging tickets.
For support managers
Streamline bug reporting for engineers
Easily identify Edges with bugs and send them to engineering in Jira for fast case resolutions.
Escalate challenging tickets within support
Share unresolved Edges with managers or product specialists for added expertise on challenging tickets.
For support managers
ANALYTICS
Review trends and sentiment in real-time
Prioritize customers by revenue risk
Review trends for better product insights
Identify emerging ticket categories and provide feedback on product enhancements for your next executive meeting.
Get a complete picture of overall customer sentiment and the revenue risk. Filter by specific customers or categories for immediate prioritization.
For support executives
Prioritize customers by revenue risk
Identify emerging ticket categories and provide feedback on product enhancements for your next executive meeting.
Review trends for better product insights
Get a complete picture of overall customer sentiment and the revenue risk. Filter by specific customers or categories for immediate prioritization.
For support executives
Save time with smarter support
Streamline categorizing tickets, finding solutions and capturing bugs for your team.
Save up to
15 hrs / mo
Put your tickets in order
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