Account Manager: [email protected]
Your colleagues at Hexagon are already seeing real results. Here’s what’s working — and how your team can benefit too.
Our agent efficiency is up by 50% with AptEdge, reducing headcount and onboarding costs
Increase in Support Agent Efficiency
More access to information
Higher CSAT
Another stat
At AptEdge, we’re proud to support innovation across the Hexagon ecosystem.
In this short message, our co-founder Aakrit Prasad shares why we’re excited about this partnership, what we’ve already achieved with Hexagon, and how we’re committed to helping your team solve support challenges with speed, scale, and confidence.
Empower customers with in-product answers, reducing tickets.
Seamless access to validated knowledge from Jira, Slack, Confluence & other systems
Deliver accurate support with AI fine-tuned for each case
Turn every resolved case into trusted knowledge scaling support quality
Frequently Asked Questions
AptEdge is an AI-powered solution that integrates with your existing tools to reduce resolution time, minimize escalations, and give your teams faster, more accurate answers. Unlike traditional knowledge systems, AptEdge automates root cause detection and delivers actionable solutions — without requiring extra headcount.
Hexagon saw a 42% reduction in backlog, 36% faster resolution times, and a significant drop in ticket escalations within months of deployment. AptEdge helped them scale efficiently while improving customer satisfaction — all without changing their existing support stack.
Most teams are up and running within weeks, not months. AptEdge integrates directly with your existing platforms like Salesforce, Zendesk, Jira, and Teams — so there’s no need for a rip-and-replace or heavy IT lift.
Not at all. AptEdge complements your current systems by plugging into your support stack to surface insights, recommend resolutions, and automate summarization and root cause analysis — all within your existing workflows.
Hexagon’s own results speak volumes:
Results vary based on volume and workflows, but most teams see measurable ROI within the first 90 days.
Aakrit Prasad is your dedicated contact. You can reach them directly at [insert email] or schedule a quick call to explore how AptEdge can support your team’s goals.
Experience how AptEdge transforms support operations — in the tools your team already uses.
Whether you’re looking to reduce backlog, cut escalations, or simply give your support engineers a faster path to answers, we’re here to help you scale efficiently.
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