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Take a deeper dive into the future of GPT powered Customer Care with webinars, blogs, events, and more.
What Are AI Agents? | The Ultimate Guide
Is an AI agent a relevant business concept or an idea that belongs in a...
"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”
Jim Fischer
VP of Customer Support
"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."
Chris Slaugh
VP of Global Customer Support
"The future...is more like a ubiquitous support experience...You get the help you need just in time...."
Steve Kennedy
VP of Customer Success
"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."
Jim FischeR
VP of Customer Support
"Pre-AptEdge, it was taking 6 months to get onboarded, trained, and hitting productivity targets. Used AptEdge to go from 6 months to 2 months."
Chris Slaugh
VP of Global Customer Support
AptEdge Insights
Learn more about AI Support Engineering today.
The Future of Customer Support: Beyond AI Implementation to Organizational Transformation
AI in customer support is no longer just about efficiency—it’s driving fundamental organizational transformation. As...
Navigating Challenges and Future Trends in Customer Service
The Future of Customer Service We had the opportunity to speak with Charles Coaxum, Former...
AI Knowledge Base: What You Need To Know in 2024
Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...
What Is CSAT and How Do You Measure It?
SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader
AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...
What Are AI Agents? | The Ultimate Guide
Is an AI agent a relevant business concept or an idea that belongs in a...
What Is Customer Satisfaction and Why Is It Important?
There’s a reason companies constantly emphasize the importance of excellent service. Customer satisfaction is an...
Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support
Introduction Miles Goldstein is a seasoned expert in B2B Technical Customer Support with over two...