The AI Last Mile: How AptEdge Is Redefining Enterprise Support

In today’s complex B2B environments, AI isn’t just a nice-to-have — it’s a strategic imperative. But many organisations hit what TSIA calls the “AI last mile”: the gap between theoretical capabilities and real-world value delivery in enterprise support. 

This on-demand TECHtonic webinar brings together TSIA Executive Director Thomas Lah with AptEdge CEO Kusal De Silva and Co-founder Aakrit Prasad. They cut through the hype to show what truly matters when deploying AI at scale in support functions: context, accuracy, trust, and a business model that captures real value. 

Why This Matters Now

• Enterprise support exposes the real limits of AI — messy data, sprawling environments, and human judgement make accuracy and context essential. 

• Speed and deflection aren’t enough — the economics of AI are shaped by resolution quality, customer trust, and measurable outcomes, not just ticket counts. 

• Pricing and services models are evolving — traditional user-based pricing fails in the AI era; hybrid and outcome-oriented approaches are emerging. 

Whether you lead support teams, product organisations, or enterprise services, this session gives you practical insight into making AI work where it matters most.

🎧 Listen to the webinar now to learn how AptEdge is helping teams conquer the AI last mile and turn support into a strategic advantage.