Your toughest technical issues

Solved with AI, deep product knowledge, and team expertise

Clear a path to solve complex cases. Harness real-time product usage data, knowledge, and support engineering expertise.

In-product help

Keep your customers in the flow

Immediately answer technical questions and how-to’s
Surface relevant knowledge from product context
Seamlessly connect customers to help when needed

15%

fewer customer cases escalated to engineers

Issue Insights

Move cases fast

Respond with a click using available knowledge
Ramp up in seconds with complete context at your fingertips
Enable seamless global team collaboration

30%

reduced mean time to resolution

Answer AI

Your single source of truth

Get AI-powered answers from your organization’s knowledge
Find exactly what you need with natural language search
Personalize results to your team’s workflows

25%

greater search & resolution efficiency

Knowledge Creation

Fill knowledge gaps automatically

Turn solutions into verified knowledge instantly
Merge and update content automatically
Keep documentation fresh as products evolve

20%

Time reclaimed

Precision driven, AI support engine

Built-in Accuracy

Our AI engine delivers precise answers through:

Context-specific training on your product and support data
Refines responses based on expert review
Adapts to product updates and new use cases
Organizes information for faster, more accurate answers

Smarter Search for B2B Support

Purpose-built to understand complex B2B software questions
Connects multiple data sources for complete answers
Works across languages with built-in spelling correction
Role-based filtering ensures users see only relevant information
Guides answers to specific documentation when needed

Self-Improving Knowledge Base

Creates articles by combining insights across data sources
Expert review ensures accuracy (Human-in-the-Loop)
Learning system improves answers based on usage
Builds unique knowledge specific to your business

Why technical support teams choose AptEdge

40%

Faster resolution of
Complex Cases

50%

fewer
workflow interruptions

35%

more
first-contact resolutions

60%

faster
agent effectiveness

Immediate ROI

AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.

Jim Fischer / Trintech

Go ticketless with seamless product support

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.

Get a demo

Deploy where you work

Get running quickly with zero workflow disruption

Embed directly in your product experience
Integrate with Zendesk or Salesforce ticketing
Connect to all your knowledge sources
Launch in weeks, not months

Pre-Built Connectors

Instantly sync with your tools

Support: Zendesk, Salesforce Service Cloud and Knowledge Base
Knowledge: Confluence, SharePoint, Notion, PDFs, & documentation
Development: Jira, Azure
Communication: MS Teams, Slack
Custom data sources welcome

"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”

Jim Fischer
VP of Customer Support

Read case study

"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."

Chris Slaugh
VP of Global Customer Support

Read case study

"The future...is more like a ubiquitous support experience...You get the help you need just in time...."

Steve Kennedy
VP of Customer Success

"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."