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WhitepapersYour toughest technical issues
Solved with AI, deep product knowledge, and team expertise
In-product help
Keep your customers in the flow
- Immediately answer technical questions and how-to’s
- Surface relevant knowledge from product context
- Seamlessly connect customers to help when needed
15%
fewer customer cases escalated to engineers
Issue Insights
Move cases fast
- Respond with a click using available knowledge
- Ramp up in seconds with complete context at your fingertips
- Enable seamless global team collaboration
30%
reduced mean time to resolution
Answer AI
Your single source of truth
- Get AI-powered answers from your organization’s knowledge
- Find exactly what you need with natural language search
- Personalize results to your team’s workflows
25%
greater search & resolution efficiency
Knowledge Creation
Fill knowledge gaps automatically
- Turn solutions into verified knowledge instantly
- Merge and update content automatically
- Keep documentation fresh as products evolve
20%
Time reclaimed
Precision driven, AI support engine
Built-in Accuracy
Our AI engine delivers precise answers through:
- Context-specific training on your product and support data
- Refines responses based on expert review
- Adapts to product updates and new use cases
- Organizes information for faster, more accurate answers
Smarter Search for B2B Support
- Purpose-built to understand complex B2B software questions
- Connects multiple data sources for complete answers
- Works across languages with built-in spelling correction
- Role-based filtering ensures users see only relevant information
- Guides answers to specific documentation when needed
Self-Improving Knowledge Base
- Creates articles by combining insights across data sources
- Expert review ensures accuracy (Human-in-the-Loop)
- Learning system improves answers based on usage
- Builds unique knowledge specific to your business
Why technical support teams choose AptEdge
40%
Faster resolution of
Complex Cases
50%
fewer
workflow interruptions
35%
more
first-contact resolutions
60%
faster
agent effectiveness
Immediate ROI
AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.
Go ticketless with seamless product support
Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.
Instantly sync with your tools
- Support: Zendesk, Salesforce Service Cloud and Knowledge Base
- Knowledge: Confluence, SharePoint, Notion, PDFs, & documentation
- Development: Jira, Azure
- Communication: MS Teams, Slack
- Custom data sources welcome
"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”
Jim Fischer
VP of Customer Support
"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."
Chris Slaugh
VP of Global Customer Support
"The future...is more like a ubiquitous support experience...You get the help you need just in time...."
Steve Kennedy
VP of Customer Success
"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."
Jim FischeR
VP of Customer Support
"Pre-AptEdge, it was taking 6 months to get onboarded, trained, and hitting productivity targets. Used AptEdge to go from 6 months to 2 months."
Chris Slaugh
VP of Global Customer Support
AptEdge Insights
Learn more about AI Support Engineering today.
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