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The Support Evolution Whitepaper
How B2B Software Teams Are Engineering Their Way Out of the Knowledge Maze
"The future...is more like a ubiquitous support experience...You get the help you need just in time...."
Steve Kennedy
VP of Customer Success
"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”
Jim Fischer
VP of Customer Support
"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."
Chris Slaugh
VP of Global Customer Support
"We have so many different support systems. It takes an engineer a long time to find which one has the solution they need."
Nina Nichols
VP, Global Customer Support
"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."
Jim FischeR
VP of Customer Support
"Pre-AptEdge, it was taking 6 months to get onboarded, trained, and hitting productivity targets. Used AptEdge to go from 6 months to 2 months."
Chris Slaugh
VP of Global Customer Support
AptEdge Insights
Learn more about AI Support Engineering today.
Unveiling the Hidden Complexity of Building an AI Support Engineer
The customer experience is at the heart of every successful business. That’s particularly true for...
The CXO’s Playbook eBook
Scaling Technical Support with AI and Human Expertise
The Support Evolution Whitepaper
How B2B Software Teams Are Engineering Their Way Out of the Knowledge Maze
Fundamentals of Leading Customer Support for Cyber Security Companies in 2025
The customer experience is at the heart of every successful business. That’s particularly true for...
Empower Your Team with a Trusted Partner
Discover how AptEdge empowers support teams to cut costs, improve customer satisfaction, and turn support...
Break the Knowledge Bottleneck: Clear a Path to Solving Complex Cases
Discover how fragmented knowledge systems are holding your support team back—and how AptEdge's AI-powered solution...