Your AI Support Engineer

Scale your team & unblock your customers with AI that understands how your product works.

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Trusted by 100+
technical support teams

Trusted by 100+ technical support teams

99%

customer satisfaction

67%

faster time to productivity

40%

reduction in resolution time

As B2B companies scale, support teams face impossible demands

Support teams are drowning in repeat questions. Complex cases stack up, dragging out resolutions for days—or even weeks.
Crucial knowledge is scattered and siloed—trapped in disconnected systems or locked in people’s heads.
Customers stall out and stop using your product, putting your bottom line at risk.
Customers expect more. Products deliver more. But your support teams? Maxed out.

Turn the tide –– see how

The future of support engineering is here

AptEdge connects in-product activity with scattered support knowledge, linking sessions, events, and articles to help support engineering teams and customers find answers fast and document knowledge.

For support engineers

Solve cases in minutes

Ramp up, research issues, and craft responses in a few clicks, powered by knowledge across your organization.

Knowledge powered support

Equip your team to solve cases faster, with a 40% reduction in resolution time from every case insight.

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For your customers

Premium support

No need for back & forth with support — customers can dive into solutions right away.

Stay in the flow

Get instant answers to technical questions without pausing to contact support.

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Frequently Asked Questions

How fast can we get started?

Launch in 2-4 weeks with pre-built connectors for your existing tools.

Which tools do you work with?

Connect to Zendesk, Salesforce, Confluence, SharePoint, Jira, Teams, Slack, and custom knowledge sources..

What makes you different from AI co-pilots?

We enhance your entire support workflow, not just the chat. Unify knowledge across all systems to speed resolution.

How do you protect sensitive data?

Enterprise-ready with SOC 2 Type II certification.

How do you handle complex technical issues?

We cluster similar cases, surface proven solutions, and connect relevant product context for faster resolution.

Will this work with our existing process?

Yes – we enhance your current workflow instead of replacing it. Support teams keep their tools while adding AI power.

What about knowledge maintenance?

You control knowledge creation and update documentation automatically as products evolve. No more stale documentation.

How do you measure success?

Track resolution speed and knowledge creation through our analytics dashboard.

Go ticketless with seamless product support

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.

Get a demo

"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”

Jim Fischer
VP of Customer Support

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"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."

Chris Slaugh
VP of Global Customer Support

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"The future...is more like a ubiquitous support experience...You get the help you need just in time...."

Steve Kennedy
VP of Customer Success

"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."