Prevent Escalations: Train Your Technical Customer Support Agents

Have you heard the term, “ I want to speak to the manager?”. This is...

11
Jun
The Future of Customer Support: An In-Depth Conversation with a CX Expert

AI Impacts on Customer Support Generative AI is revolutionizing customer support by providing agents with...

22
Nov
Navigating Challenges and Future Trends in Customer Service

The Importance of AI Based Search Products change more rapidly then ever before, forcing agents...

22
Nov
Build vs. Buy in Technical Customer Support

08
Nov