The Future of Customer Support: Beyond AI Implementation to Organizational Transformation

AI in customer support is no longer just about efficiency—it’s driving fundamental organizational transformation. As...

Navigating Challenges and Future Trends in Customer Service

The Future of Customer Service We had the opportunity to speak with Charles Coaxum, Former...

Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader

AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...

Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support

Introduction Miles Goldstein is a seasoned expert in B2B Technical Customer Support with over two...

The Value of a Stable Three-Legged Stool: Elevating Customer Support and Experience in B2B Technology

Chapter 1: Engineering, Product, and Customer Service: A Triad for Success Have you ever been...

From Cost Center to Revenue Driver: The Transformative Role of AI in Customer Support

The Future of CX: A Conversation with Gerald Hastie We sat down with one of...

Build vs. Buy in Technical Customer Support