The CXO’s Playbook eBook

Scaling Technical Support with AI and Human Expertise

The Support Evolution Whitepaper

How B2B Software Teams Are Engineering Their Way Out of the Knowledge Maze

Fundamentals of Leading Customer Support for Cyber Security Companies in 2025

The customer experience is at the heart of every successful business. That’s particularly true for...

Empower Your Team with a Trusted Partner

Discover how AptEdge empowers support teams to cut costs, improve customer satisfaction, and turn support...

Break Knowledge Bottlenecks
Break the Knowledge Bottleneck: Clear a Path to Solving Complex Cases

Discover how fragmented knowledge systems are holding your support team back—and how AptEdge's AI-powered solution...

How Agentic AI is Transforming Customer Support for B2B Software

Learn how agentic AI is revolutionizing B2B customer support. Discover the benefits of AI-powered personalization,...

A Technical Support Engineer’s Guide to RAG: Eliminating LLM Hallucinations in Customer Support

Learn how Retrieval Augmented Generation (RAG) enhances Large Language Models (LLMs) to address the challenge...

NICK CLARK, BCG
The Future of Customer Support: Beyond AI Implementation to Organizational Transformation

AI in customer support is no longer just about efficiency—it’s driving fundamental organizational transformation. As...

Navigating Challenges and Future Trends in Customer Service

The Future of Customer Service We had the opportunity to speak with Charles Coaxum, Former...

AI Knowledge Base: What You Need To Know in 2024

Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...