Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support

Introduction Miles Goldstein is a seasoned expert in B2B Technical Customer Support with over two...

Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution

How do your technical support engineers get the knowledge they need to resolve cases? Many...

Evaluating AI for Customer Support? Involve Your Team from the Get-Go

AI wears many hats. From generating images to identifying supply chain trends to improving sustainability...

Prevent Escalations: Train Your Technical Customer Support Agents

Have you heard the term, “ I want to speak to the manager?”. This is...

The Value of a Stable Three-Legged Stool: Elevating Customer Support and Experience in B2B Technology

Chapter 1: Engineering, Product, and Customer Service: A Triad for Success Have you ever been...

From Cost Center to Revenue Driver: The Transformative Role of AI in Customer Support

The Future of CX: A Conversation with Gerald Hastie We sat down with one of...

The Future of Customer Support: An In-Depth Conversation with a CX Expert

AI Impacts on Customer Support Generative AI is revolutionizing customer support by providing agents with...

Navigating Challenges and Future Trends in Customer Service

The Importance of AI Based Search Products change more rapidly then ever before, forcing agents...

Build vs. Buy in Technical Customer Support