Your AI Support Engineer

Scale your team & unblock your customers with AI that understands how your product works.

Watch us solve your cases

Trusted by 100+
technical support teams

Trusted by 100+ technical support teams

99%

customer satisfaction

67%

faster time to productivity

40%

reduction in resolution time

As B2B companies scale, support teams face impossible demands

  • Support teams are drowning in repeat questions. Complex cases stack up, dragging out resolutions for days—or even weeks.
  • Crucial knowledge is scattered and siloed—trapped in disconnected systems or locked in people’s heads.
  • Customers stall out and stop using your product, putting your bottom line at risk.
  • Customers expect more. Products deliver more. But your support teams? Maxed out.
Turn the tide –– see how
The future of support engineering is here

AptEdge connects in-product activity with scattered support knowledge, linking sessions, events, and articles to help support engineering teams and customers find answers fast and document knowledge.

For support engineers

For your customers

Find out more

Frequently Asked Questions

Launch in 2-4 weeks with pre-built connectors for your existing tools.

Connect to Zendesk, Salesforce, Confluence, SharePoint, Jira, Teams, Slack, and custom knowledge sources..

We enhance your entire support workflow, not just the chat. Unify knowledge across all systems to speed resolution.

Enterprise-ready with SOC 2 Type II certification.

We cluster similar cases, surface proven solutions, and connect relevant product context for faster resolution.

Yes – we enhance your current workflow instead of replacing it. Support teams keep their tools while adding AI power.

You control knowledge creation and update documentation automatically as products evolve. No more stale documentation.

Track resolution speed and knowledge creation through our analytics dashboard.

Go ticketless with seamless product support

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.

Get a demo

AptEdge Insights

Learn more about AI Support Engineering today.

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