Your toughest technical issues

Solved with AI, deep product knowledge, and team expertise

Clear a path to solve complex cases. Harness real-time product usage data, knowledge, and support engineering expertise.

In-product help

Keep your customers in the flow

  • Immediately answer technical questions and how-to’s
  • Surface relevant knowledge from product context
  • Seamlessly connect customers to help when needed

15%

fewer customer cases escalated to engineers

Ticket Insights

Move cases fast

  • Respond with a click using available knowledge
  • Ramp up in seconds with complete context at your fingertips
  • Enable seamless global team collaboration

30%

reduced mean time to resolution

Answer AI 

Your single source of truth

  • Get AI-powered answers from your organization’s knowledge
  • Find exactly what you need with natural language search
  • Personalize results to your team’s workflows

25%

greater search & resolution efficiency

Knowledge Creation

Fill knowledge gaps automatically

  • Turn solutions into verified knowledge instantly
  • Merge and update content automatically
  • Keep documentation fresh as products evolve

20%

 Time reclaimed

Precision driven, AI support engine

Built-in Accuracy 

Our AI engine delivers precise answers through:

  • Context-specific training on your product and support data
  • Refines responses based on expert review
  • Adapts to product updates and new use cases
  • Organizes information for faster, more accurate answers

Smarter Search for B2B Support

  • Purpose-built to understand complex B2B software questions
  • Connects multiple data sources for complete answers
  • Works across languages with built-in spelling correction
  • Role-based filtering ensures users see only relevant information
  • Guides answers to specific documentation when needed

Self-Improving Knowledge Base

  • Creates articles by combining insights across data sources
  • Expert review ensures accuracy (Human-in-the-Loop)
  • Learning system improves answers based on usage
  • Builds unique knowledge specific to your business

Why technical support teams choose AptEdge

40%

Faster resolution of
Complex Cases

50%

fewer
workflow interruptions

35%

more
first-contact resolutions

60%

faster
agent effectiveness

Immediate ROI

AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.

Jim Fischer / Trintech

Go ticketless with seamless product support

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.

Get a demo
Deploy where you work

Get running quickly with zero workflow disruption

  • Embed directly in your product experience
  • Integrate with Zendesk or Salesforce ticketing
  • Connect to all your knowledge sources
  • Launch in weeks, not months
Pre-Built Connectors

Instantly sync with your tools

  • Support: Zendesk, Salesforce Service Cloud and Knowledge Base
  • Knowledge: Confluence, SharePoint, Notion, PDFs, & documentation
  • Development: Jira, Azure
  • Communication: MS Teams, Slack
  • Custom data sources welcome

AptEdge Insights

Learn more about AI Support Engineering today.

View All Resources