About

Hexagon is a global technology company specializing in sensor, software, and autonomous technologies. They focus on providing digital solutions to enhance efficiency and productivity in a variety of industries including manufacturing, agriculture, automotive, and construction. Their approach integrates data and technology to create smart, sustainable solutions for various geospatial and industrial applications. Hexagon’s vision revolves around leveraging advanced technologies to shape smart change in industries and communities around the world.

Solution

Knowledge Unification:
Recognizing the complexities and varied nature of the companies they acquired, Hexagon sought a solution that could seamlessly integrate these diverse entities.

Customer Support:
AptEdge offered a more cohesive and efficient system, to deliver a superior customer experience resulting in faster resolution times.

Agent Success:
Unified knowledge significantly reduced the time and effort required to locate information and respond to customer inquiries.

Challenge

Results