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"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”
Jim Fischer
VP of Customer Support
"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."
Chris Slaugh
VP of Global Customer Support
"The future...is more like a ubiquitous support experience...You get the help you need just in time...."
Steve Kennedy
VP of Customer Success
"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."
Jim FischeR
VP of Customer Support
"Pre-AptEdge, it was taking 6 months to get onboarded, trained, and hitting productivity targets. Used AptEdge to go from 6 months to 2 months."
Chris Slaugh
VP of Global Customer Support
AptEdge Insights
Learn more about AI Support Engineering today.
Empower Your Team with a Trusted Partner
Discover how AptEdge empowers support teams to cut costs, improve customer satisfaction, and turn support...
Break the Knowledge Bottleneck: Clear a Path to Solving Complex Cases
Discover how fragmented knowledge systems are holding your support team back—and how AptEdge's AI-powered solution...
How Agentic AI is Transforming Customer Support for B2B Software
Learn how agentic AI is revolutionizing B2B customer support. Discover the benefits of AI-powered personalization,...
A Technical Support Engineer’s Guide to RAG: Eliminating LLM Hallucinations in Customer Support
Learn how Retrieval Augmented Generation (RAG) enhances Large Language Models (LLMs) to address the challenge...
The Future of Customer Support: Beyond AI Implementation to Organizational Transformation
AI in customer support is no longer just about efficiency—it’s driving fundamental organizational transformation. As...
Navigating Challenges and Future Trends in Customer Service
The Future of Customer Service We had the opportunity to speak with Charles Coaxum, Former...
AI Knowledge Base: What You Need To Know in 2024
Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...
What Is CSAT and How Do You Measure It?
SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...