Beyond Tickets: 
Mark Roberge on Reinventing B2B Support with AI

The Survival Guide for CS Leaders in the Age of AI

The CXO’s Playbook eBook

Scaling Technical Support with AI and Human Expertise

The Support Evolution Whitepaper

How B2B Software Teams Are Engineering Their Way Out of the Knowledge Maze

AI Knowledge Base: What You Need To Know in 2024

Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...

What Is CSAT and How Do You Measure It?

SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...

Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader

AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...

AI Agents vs. Chatbots | The Ultimate Guide

Is an AI agent a relevant business concept or an idea that belongs in a...

What Is Customer Satisfaction and Why Is It Important?

There’s a reason companies constantly emphasize the importance of excellent service. Customer satisfaction is an...

Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support

Introduction Miles Goldstein is a seasoned expert in B2B Technical Customer Support with over two...