From Build to Buy: A COO’s AI Support Journey

Unveiling the Hidden Complexity of Building an AI Support Engineer

The customer experience is at the heart of every successful business. That’s particularly true for...

Beyond Tickets: 
Mark Roberge on Reinventing B2B Support with AI

The Survival Guide for CS Leaders in the Age of AI

The CXO’s Playbook eBook

Scaling Technical Support with AI and Human Expertise

The Support Evolution Whitepaper

How B2B Software Teams Are Engineering Their Way Out of the Knowledge Maze

AI Knowledge Base: What You Need To Know in 2024

Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...

What Is CSAT and How Do You Measure It?

SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...

Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader

AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...

AI Agents vs. Chatbots | The Ultimate Guide

Is an AI agent a relevant business concept or an idea that belongs in a...