AI Knowledge Base: What You Need To Know in 2024

Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...

18
Oct
What Is CSAT and How Do You Measure It?

SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...

11
Oct
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader

AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...

17
Sep
AI Agents vs. Chatbots | The Ultimate Guide

Is an AI agent a relevant business concept or an idea that belongs in a...

04
Sep
What Is Customer Satisfaction and Why Is It Important?

There’s a reason companies constantly emphasize the importance of excellent service. Customer satisfaction is an...

04
Sep
Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support

Introduction Miles Goldstein is a seasoned expert in B2B Technical Customer Support with over two...

19
Aug
Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution

How do your technical support engineers get the knowledge they need to resolve cases? Many...

24
Jul
Evaluating AI for Customer Support? Involve Your Team from the Get-Go

AI wears many hats. From generating images to identifying supply chain trends to improving sustainability...

19
Jul
Prevent Escalations: Train Your Technical Customer Support Agents

Have you heard the term, “ I want to speak to the manager?”. This is...

11
Jun
The Future of Customer Support: An In-Depth Conversation with a CX Expert

AI Impacts on Customer Support Generative AI is revolutionizing customer support by providing agents with...

22
Nov