The CXO’s Playbook eBook
Scaling Technical Support with AI and Human Expertise
The Support Evolution Whitepaper
How B2B Software Teams Are Engineering Their Way Out of the Knowledge Maze
AI Knowledge Base: What You Need To Know in 2024
Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...
What Is CSAT and How Do You Measure It?
SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader
AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...
AI Agents vs. Chatbots | The Ultimate Guide
Is an AI agent a relevant business concept or an idea that belongs in a...
What Is Customer Satisfaction and Why Is It Important?
There’s a reason companies constantly emphasize the importance of excellent service. Customer satisfaction is an...
Profiling a Customer Support Leader: Miles Goldstein on the Evolution of Technical Support
Introduction Miles Goldstein is a seasoned expert in B2B Technical Customer Support with over two...
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