AI Agents vs. Chatbots | The Ultimate Guide

Is an AI agent a relevant business concept or an idea that belongs in a...

04
Sep
Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution

How do your technical support engineers get the knowledge they need to resolve cases? Many...

24
Jul
Evaluating AI for Customer Support? Involve Your Team from the Get-Go

AI wears many hats. From generating images to identifying supply chain trends to improving sustainability...

19
Jul
Prevent Escalations: Train Your Technical Customer Support Agents

Have you heard the term, “ I want to speak to the manager?”. This is...

11
Jun
Build vs. Buy in Technical Customer Support

08
Nov