What Is CSAT and How Do You Measure It?
SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...
11
Oct
Oct
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader
AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...
17
Sep
Sep
AI Agents vs. Chatbots | The Ultimate Guide
Is an AI agent a relevant business concept or an idea that belongs in a...
04
Sep
Sep
Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution
How do your technical support engineers get the knowledge they need to resolve cases? Many...
24
Jul
Jul
Evaluating AI for Customer Support? Involve Your Team from the Get-Go
AI wears many hats. From generating images to identifying supply chain trends to improving sustainability...
19
Jul
Jul
Prevent Escalations: Train Your Technical Customer Support Agents
Have you heard the term, “ I want to speak to the manager?”. This is...
11
Jun
Jun
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