What Is CSAT and How Do You Measure It?

SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...

Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader

AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...

AI Agents vs. Chatbots | The Ultimate Guide

Is an AI agent a relevant business concept or an idea that belongs in a...

Revolutionizing B2B Technical Support: Unleashing AI for Unmatched Case Resolution

How do your technical support engineers get the knowledge they need to resolve cases? Many...

Evaluating AI for Customer Support? Involve Your Team from the Get-Go

AI wears many hats. From generating images to identifying supply chain trends to improving sustainability...

Prevent Escalations: Train Your Technical Customer Support Agents

Have you heard the term, “ I want to speak to the manager?”. This is...

Build vs. Buy in Technical Customer Support