Fundamentals of Leading Customer Support for Cyber Security Companies in 2025

The customer experience is at the heart of every successful business. That’s particularly true for...

26
Dec
Empower Your Team with a Trusted Partner

Discover how AptEdge empowers support teams to cut costs, improve customer satisfaction, and turn support...

10
Dec
Break Knowledge Bottlenecks
Break the Knowledge Bottleneck: Clear a Path to Solving Complex Cases

Discover how fragmented knowledge systems are holding your support team back—and how AptEdge's AI-powered solution...

10
Dec
How Agentic AI is Transforming Customer Support for B2B Software

Learn how agentic AI is revolutionizing B2B customer support. Discover the benefits of AI-powered personalization,...

03
Dec
A Technical Support Engineer’s Guide to RAG: Eliminating LLM Hallucinations in Customer Support

Learn how Retrieval Augmented Generation (RAG) enhances Large Language Models (LLMs) to address the challenge...

27
Nov
NICK CLARK, BCG
The Future of Customer Support: Beyond AI Implementation to Organizational Transformation

AI in customer support is no longer just about efficiency—it’s driving fundamental organizational transformation. As...

18
Nov
Navigating Challenges and Future Trends in Customer Service

The Future of Customer Service We had the opportunity to speak with Charles Coaxum, Former...

01
Nov
AI Knowledge Base: What You Need To Know in 2024

Artificial Intelligence (AI) makes knowledge bases faster, smarter, and more helpful to customers. If your...

18
Oct
What Is CSAT and How Do You Measure It?

SaaS industries rely heavily on recurring revenue to remain sustainable and drive growth. Customer satisfaction...

11
Oct
Orchestrating AI in Customer Support: Lessons from an EdTech Support Leader

AI is everywhere in B2B customer support, transforming how businesses operate. This isn’t another “AI...

17
Sep